Buying clothes without the fitting room.
Questions about sizing, materials, delivery and returns can interrupt a purchase. Generic product copy cannot resolve every shopper’s uncertainty.
Advice shaped around each shopper.
The catalogue-trained assistant explains fit and care. Conversations also surface relevant details in personalized product descriptions, while a homepage chatbar supports discovery.
A measurable difference across the store.
The experiment recorded higher conversion and order values. In a separate 30-day engagement view, Twini handled 5,669 conversations and made 6,608 product recommendations.
How to read these results
A 50/50 Intelligems test included all visitors, whether or not they used the assistant. These are relative store-wide changes reported by Twini.
