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AI SHOPPING ASSISTANT FOR Shopify

Turn product questions into orders.

Twini answers shoppers’ questions right on your product page, so more of the traffic you already pay for converts.

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  • Live in 24 hours, no developer needed
  • Always in sync with your Shopify catalog
  • Answers delivery, returns and WISMO
Knitted V-neck top in olive, laid flatModel wearing the Knitted V-neck top over a beige shirt

Knitted V-neck top

Size

Pick a question to try Twini

Example conversation

Example conversation

  • Questions sit on the product page
  • The chat opens over the page
  • After the chat, a summary appears on the page

IN GOOD COMPANY

goovi
ami
Hears
Dore & Rose
Fler
This Unique
Hang Eleven
Flâneur
Voomy
Apoterra
tons
Techweise
Hearing protection+14.16%Revenue per visitor+9.73%Average order value+4.03%Conversion rateRead the story Hang ElevenFashion & menswear+13.78%Revenue per visitor+9.62%Average order value+3.79%Conversion rateRead the story Travel gear & luggage+6.19%Revenue per visitor+4.94%Average order value+1.18%Conversion rateRead the story
Explore all customer stories
WHAT TWINI DOES

Twini answers the questions that stop shoppers from buying.

01 / PRODUCT PAGE

An assistant on every product page

Shoppers ask about size, materials or compatibility and get an answer from your product data, without leaving the page.

  • Answers from your product data: sizes, materials, variants
  • Asks what the shopper needs before recommending
  • Suggests the pieces that go with it, from your catalogue
VIDEO · 0:22
On Hang Eleven, a shopper asks whether a jacket fits true to size and gets the answer in the chat.
02 / SEARCH BAR

A search bar that understands what shoppers mean

Shoppers describe what they have in mind in their own words, and Twini shows the products that match.

  • Works with everyday language, not only keywords
  • Understands the intent behind the query
  • Shows the right products from your catalog
VIDEO · 0:26
On Hears, a shopper types a question into the search bar and gets matching products.
03 / CONVERSATION FEEDBACK

Use conversation feedback to improve your pages and get found by AI

Every conversation shows what shoppers ask and where your content has gaps. Twini turns those questions into structured FAQs that search engines and AI assistants can read.

  • See the questions shoppers ask, in their own words
  • Spot the gaps in your product content
  • Publish structured FAQs built for AI search
“The real surprise was how many questions our customers had that we never knew about.”
Kevin Conti, Ecommerce Manager · Fler
VIDEO · 0:11
On Fler, shopper questions are published as FAQs on the product page.

Twini puts what your brand knows
where shoppers need it.

Twini brings your Shopify catalog and brand knowledge together, then puts it to work in every shopping conversation. The questions shoppers ask show you what to make clearer next.

01 / INPUTSBring what you know
Shopify catalogProducts, variants and imagesSYNC
FAQs and policiesAnswers your team already hasKNOWLEDGE
Guides and PDFsThe details behind your productsKNOWLEDGE
Selected URLsTrusted pages from your brandKNOWLEDGE
twini®YOUR SHOPPING ASSISTANT
01Understand
02Guide
03Learn
One connected experience
02 / OUTPUTSHelp shoppers move forward
Product-page answersResolve doubts while shoppers decideSHOPPERS
Relevant recommendationsGuide people to the right productSHOPPERS
On-site searchFind the meaning behind a querySHOPPERS
Shopper insightsSee questions and knowledge gapsYOUR TEAM
See how Twini gets to know your store
BRAND CONTROL

Answers that sound like your brand and stick to what you know.

Twini is not a generic chatbot: it answers from your own content, in the tone you set.

  1. 01
    Grounded in your content

    Answers come from your catalog, policies, guides and the pages you select.

  2. 02
    Written in your tone, in the shopper’s language

    You set the agent’s behavior and voice, and shoppers get replies in their own language.

  3. 03
    Easy to correct

    When you would phrase an answer differently, you adjust it and add rules for specific products.

“Now every page answers like our boutique staff would, and the add-to-cart numbers prove it.”
Regi Schalks · Founder, FLÂNEUR
ILLUSTRATIVE EXAMPLE

Is the linen shirt true to size?

BEFORE

The garment conforms to standard sizing specifications.

Rule added

For linen shirts, suggest one size up
in a warm, short tone.

AFTER

It runs a little small, so we’d go one size up. Want help choosing?

CUSTOMER STORY

How Hears increased revenue per visitor by 14% with Twini.

Hears customer wearing earplugsHearsHEARS · HEARING PROTECTIONThe right protection
starts with an answerRead the story
HearsTHE CUSTOMER PERSPECTIVE
With Twini active, revenue per visitor lifted 14%, driven mostly by a strong AOV increase.
Bob VerlaatCo-founder, Hears
Revenue per visitor
+14.16%
Average order value
+9.73%
Conversion rate
+4.03%

Hears, measured across the whole store.

Explore all customer stories
GOOD QUESTIONS.

A little clarity before we begin.

Still curious? We’d love to talk.

Book a demo
How is Twini different from a support chatbot?

Twini is an AI sales agent that lives on your product pages. It helps shoppers before they buy: answering product questions, resolving doubts, and guiding them toward the right products. It works alongside your support team, it does not replace your helpdesk.

How do we know the extra sales are real?

Revenue attributed to conversations includes shoppers who would have bought anyway. A store-wide test compares visitors who get Twini with visitors who don’t, including people who never open the chat. Hears, Hang Eleven and ONYX measured it this way.

Read the Hears test
Will Twini invent answers?

Twini answers from your catalog, policies, guides and the pages you select. You set its behavior and tone, and the conversations show you where its knowledge has gaps, so you can fill them.

How much work is the setup, and who keeps it updated?

Your Shopify catalog syncs by itself. You add policies, FAQs, guides and PDFs once, and keep promotions current. After launch, Twini flags the questions it could not answer, so you update what matters. Setup takes 24 hours and needs no developer.

Does it work across languages and markets?

Twini replies in the language the shopper writes in.

Is our store the right size for Twini?

Twini helps most where products raise questions before the purchase, and where there is enough traffic to measure a difference. On the demo we look at your store together and decide if it is a fit.

How does Twini help with AI discovery?

Twini turns shopper questions into structured FAQs and product information. This gives search engines and AI systems richer context to understand and surface your products.

MORE VALUE FROM EVERY VISIT

Get more orders from the traffic you already have.

Book a demo to see Twini on a store like yours.

Book a demo